Refund policy
Last updated: October 20, 2026
Our products are digital downloads that you can access as soon as you pay. Because files can't be returned once downloaded, we don't offer refunds if you simply change your mind after downloading. We will always put things right if something is wrong, as explained below. Nothing in this policy affects your statutory rights.
When we'll refund, replace or fix
- Faulty or not as described: if a file won't open in a supported version of Excel or in Google Sheets, has an error, or doesn't do what its product page says, we will fix or replace it. If we can't do that within a reasonable time, we will give you a full or partial refund.
- Duplicate purchase: if you bought the same product twice by mistake, we will refund the extra purchase.
- Wrong license: if you bought the Standard license and need the Professional one (or the other way around), contact us within 30 days and we will switch you over. You pay only the difference, or we refund it.
- Download problems: if you can't access your download, we will send you a new link. If we still can't get the files to you, we will refund you in full.
- Not yet downloaded: consumers in the UK and Europe can cancel within 14 days if they haven't started downloading (see below).
How to ask for a refund or fix
Email support@shoptabloom.com with your order number and a short description of the problem (a screenshot helps). We aim to reply within two business days. Approved refunds go back to your original payment method within 14 days of our agreeing them. Your bank may take a few more days to show the money.
Your right to cancel (consumers in the UK and Europe)
Consumers in the United Kingdom, the European Union, Norway, Iceland and Liechtenstein normally have 14 days to cancel (withdraw from) an online purchase. For digital downloads, this right ends once your download has started, because before checkout you expressly asked for immediate access and acknowledged that you lose your right to cancel once the download starts. We confirm this in your order confirmation email.
If you haven't started downloading any files from your order, you can cancel within 14 days of the day you placed it and we will refund you in full within 14 days. To cancel, use the "Withdraw from contract" link at the bottom of every page, email us at support@shoptabloom.com, or send us the form below. You don't have to give a reason. We'll confirm by email that we've received your request.
Model cancellation (withdrawal) form
(Complete and return this form only if you wish to cancel the contract.)
To: Tabloom (Zephrell Limited), Unit 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom, support@shoptabloom.com
I/We hereby give notice that I/We cancel (withdraw from) my/our contract for the supply of the following digital content: _______________
Ordered on: _______________ Order number: _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature of consumer(s) (only if this form is sent on paper): _______________
Date: _______________
Consumers in other countries
Some countries give consumers other rights, for example the consumer guarantees under the Australian Consumer Law. Where the law of your country gives you rights that can't be excluded, this policy doesn't limit them.
Chargebacks
If something is wrong with your order, please contact us before disputing the payment with your bank. We can usually fix the problem quickly.
Contact
Tabloom is a trading name of Zephrell Limited (company number 16525246), Unit 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom. Email: support@shoptabloom.com.